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How many customers per hour are considered busy?
In almost any physical business, understanding customer flow is crucial for optimizing operations and enhancing service delivery. The concept of “busy” can vary significantly across different industries and contexts, making it essential for businesses to define what this term means for their specific environment. Organizations can gain insights into peak times and adjust their strategies…
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When small businesses don’t reply
Many small entrepreneurs find themselves grappling with the challenge of responding to customer inquiries in a timely manner. This lack of engagement can have significant repercussions, not only for customer satisfaction but also for the overall health of the business. As small businesses navigate the complexities of daily operations, various factors can contribute to their…
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When closing a business, which secrets do you keep?
Closing a business is a significant and often emotional decision that can impact various stakeholders, from employees to customers and suppliers. Business closures can attract scrutiny and speculation, making it essential to approach the situation with a strategic mindset. Among many of the things that the involved stakeholders will have to deal are business secrets.…
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Second wave of innovators win ‘TrustSeal’ of approval
Sharing Economy UK, the trade body representing and championing UK’s sharing economy businesses, has announced the latest recipients of its ‘TrustSeal’ – the world’s first kitemark for the industry. Home sharing platform Airbnb, ticket exchange StubHub, pet-sitting and travel website TrustedHousesitters and car rental company HiyaCar are the second round of firms to successfully meet…